Shipping policy

Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at  www.jakespare.com. If you have any questions, please contact our customer service team on 01438 820087 or adam@jakespare.com. 

Shipping Options & Delivery Costs 

All shipping rates are calculated by weight and are shown in checkout. 

Order Processing Time 

All orders placed before 2 PM Monday to Friday are processed and dispatched within 1 - 2 days, all  orders placed after will be dispatched the next day. All orders placed during the weekend or on  a public holiday will be sent from our warehouse on Monday or on the next business day. 

Delivery Address & P.O. Boxes 

Please note that we are unable to modify the delivery address once you have placed your order.  We are sorry but we do not ship to P.O. boxes. 

International Orders 

For all international and non mainland order please contact us direct on 01438 820087.

Tracking Your Order 

Once your order has been dispatched, we will send you a confirmation email with tracking  information. You will be able to track your package directly on the carrier’s website. 

Returns, Refunds, and Exchanges 

We want you to be completely happy with your purchase - please read our return & refund  policy for detailed information about our processes.